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DevOps Engineer

Since 2017 Tacit Knowledge is part of Pitney Bowes, a global technology company that provides commerce solutions in the areas of shipping, mailing, data, and e-commerce.


Tacit Knowledge is a software solutions consultancy, specializing in E-commerce, with roots in Silicon Valley. With offices in North America and Europe, we’re a community of like-minded people who craft sustainable software solutions and care about the success of our teammates and clients. Working together, we make technology an enabler for global brands rather than a constraint.


Our business is built on the foundation of attracting, growing and retaining a talented and motivated team. We encourage our employees to speak up, use their initiative and take responsibility.  


Problem solvers at heart, we love complex challenges and we've never encountered a problem for which we couldn't find a solution. We leverage our collective experience to deliver optimal results across a broad spectrum of business and technology challenges.


At Tacit Knowledge you will:


As a Devops  for Tacit Knowledge, you will be responsible for delivering software and hardware solutions in the following areas:

  • Automated system provisioning, configuration, and application deployment;

  • System security implementations, reviews, and recommendations for commercial customers;

  • Leading performance tuning, troubleshooting, and diagnosis at the system, platform, and virtual machine levels;

  • Platform infrastructure reviews, risk analyses, recommendations, and capacity planning;

  • Development project automation and environment promotion support;

  • In-house consulting expertise for communication with clients, project leads and software developers across multiple projects;

  • Delivering solutions on HaaS cloud systems.


  • 6+ years experience in networked software configuration and operation;

  • Proficiency in writing shell and/or ruby scripts that combine loops and conditional statements;

  • Experience with scripting languages such as Ruby and Perl;

  • Experience translating logical system architectures into detailed physical architecture designs;

  • Experience with automation and configuration management tools such as cfengine, chef, or puppet;

  • Experience with managing and hosting software packaging infrastructure such as Yum;

  • Familiarity with application compilation and packaging utilities such as make, ant, maven, rake, RPM, etc.;

  • Troubleshooting issues that range from packet loss to load balancing within a cluster and down application server (such as JBoss or Tomcat) configuration;

  • Experience with both physical and virtual infrastructure such as EC2 or VMware;

  • Familiarity applying build tools such as Ant or Maven to continuous integration solutions such as Jenkins or TeamCity;

  • Experience establishing and maintaining basic monitoring and operational procedures for high volume production systems;

  • Basic experience applying diagnostic techniques to RDBMS servers;

  • Ability to work in a team environment and communicate effectively with senior management, clients and other consultants.

Preferred Qualifications:

  • Well-versed in capacity planning, capacity analysis, and high availability risk evaluations leading to hardware specification;

  • Experience implementing production setup of enterprise-grade production solutions;

  • Familiarity with typical operational processes applied at managed service providers, escalation approaches, and support levels;

  • Experience in a professional consulting environment;

  • BS in Computer Science or equivalent experience.

More About Us


Founded in 2002 on the premise that talent and experience are key factors in project success, our approach has been to build a global team of vetted technologists. We’re building award-winning commerce sites and experiences on top of leading software vendors such as SAP-hybris and Adobe Experience Manager.

We are based out of San Francisco, New York, London, Guadalajara, and Chisinau.

Tacit Knowledge
Occupational fields: 
Fields of study: 
Employment type: 
Full time
Years of experience: 
5 - 10 years
Required languages: 
Required degree level: 
Bachelor's degree