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SCRUM Master / Service Delivery Leader

We are looking for a SCRUM MASTER that can be part of an IT team, work in an international environment, and being customer oriented.



  • Experience as Scrum Master or Project Manager, at least 2-3 years
  • Experience and perfect understanding of the whole SDLC process
  • Experience in Project Management/Team leadership
  • Strong business and technical writing skills as well as oral communications to present abstract and complex problems and solutions.


Key Responsibilities

  • Converting client requirements into mature user stories.
  • Generate and Maintain an actionable backlog for the team to take on.
  • Help everyone involved to understand and embrace the Scrum values, principles, and practices
  • Providing process leadership and helping the Scrum team and the rest of the organization develop their own high performance, organization-specific Scrum approach
  • Act as a facilitator, helping the team resolve issues and make improvements to its use of Scrum
  • Protecting the team from outside interference and take leadership role in removing impediments that inhibit team productivity


Education/ Special Designation

  • Computer Science Bachelor Degree or equivalent
  • Plus: Scrum Master Certified



  • Good skills and knowledge of leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing
  • High communication capability
  • Leading meetings
  • Requirements gathering
  • Planning activities and resources using the Scrum methodology
  • Costumer-oriented
  • Initiative, flexibility, proactivity and responsibility
  • Experience working in challenging environments



  • Visa: Preferred but not mandatory.
  • Passport: Yes
  • English: 90% +
  • Experience: 3+ years



About Definity First

Headquartered in Los Angeles, CA, with a state-of-the-art development facility in Monterrey, Mexico, Definity First serves businesses across North America. We have built and maintained business-critical Web platforms for small-to-medium businesses as well as large multi-national corporations. 

We do not accept any kind of thought nor actions related to gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin discrimination.

Definity First
Puebla, Puebla
Occupational fields: 
Project management
Fields of study: 
Employment type: 
Full time
Years of experience: 
3 - 5 years
Required languages: 
Required degree level: 
Bachelor's degree