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Support Engineer

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Provide support, including diagnosing, troubleshooting and engineering solutions to issues with LAN, WAN, VPN, workstations, laptops, printers, servers and other computer-related devices, including mobile devices.

  • Participate in resolving service requests via ticketing system, ensuring courteous, timely and effective resolution of end user's issues.
  • Setup, configure, troubleshoot and resolve incidents with computer systems and communication networks.
  • Manage the lifecycle of desktop hardware and software, including inventory, purchase, reconditioning and retirement.
  • Participate in maintaining Kueski work environments, including office and cloud.
  • Ensure that current SLAs are kept and evolve to benefit the availability and resilience of office and networking systems.
  • Effectively manage and audit access to sensitive data.
  • Other IT related tasks as required.

Requirements:

  • 1+ years relevant work experience for junior engineers.
  • Security and related certifications (Must)
  • Networking and ITIL
  • Experience working in a team-first, collaborative environment with strong customer service orientation.
  • Advanced knowledge of operating systems, including MacOS, Linux/Unix and Windows desktops, as well as commonly associated enterprise desktop applications, including productivity, collaboration and finance-related applications.
  • Time flexibility to work issues to resolution working either onsite or remotely, including in extended and out-of-office hours.
  • Knowledge of TCP/IP networking model and stack, common protocols and diagnostics, including DHCP, DNS, HTTPS, NFS, NTP.
  • Hands-on hardware and software troubleshooting experience and appeal.
  • Strong written and oral communication and interpersonal skills
  • Effective communication with end-users.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Able to lift and transport moderately heavy objects/equipment, such as desktop computers, printers, etc.
  • Responsible, attentive to detail, self-motivated, accountable, and professional with a passion for doing whatever it takes to get the job done.
  • Strong understanding and commitment to engineering organization's goals and objectives.
  • English level: Intermediate to advanced

 Competences:

  • Critical thinker
  • Passion for building products used by millions
  • A positive disposition and good attitude under pressure
  • Clear communicator of complex ideas
  • The ability to learn any technology at a fast speed
  • Team work

 Plus:

  • 4+ years relevant work experience for senior engineers
Organization: 
KUESKI
Location: 
Calle Ontario 1090, Col. Italia Providencia
Region: 
Guadalajara
Occupational fields: 
Software development
Fields of study: 
Engineering
Employment type: 
Full time
Years of experience: 
1 - 2 years
Required languages: 
English
Required IT skills: 
Amazon Web Services
Ansible
Required degree level: 
High school
Bachelor's degree
Master's degree